Legal Area 

Terms and Conditions

1. General

This Contract for the Provision of Services (“The Contract”) stipulates the legally binding terms between you (the “Customer”) and chiarasrunaway.com a website owned by Chiara Egisti (hereinafter the “Seller”), having its registered address, with Spanish Tax Identification Number Y-4136414Q.

The website is designed for the publication of general and specific travel and lifestyle content and the sale of  “TRAVEL ADVISOR” after the payment made by the client.

A service of “TRAVEL AGENCY“ is also present on the webpage, with the conditions detailed in clause 10 of this contract.

The Seller reserves the right to add to, modify and/or remove any of the terms of this Contract, at any moment, with a notice in the Portal or by e-mail, and the conditions will take effect from the moment of their publication on the website. The continuing use of services by the Customer following a notice of modification shall imply the acceptance of the above-mentioned changes.

The Customer states that he/she is of legal age and guarantees that he/she is authorized to conclude this Contract in his/her own name. The User states that the registration data are current, complete and correct.

2. Purpose of the Contract

The purpose of this Contract is to regulate the service given by the Seller, the “Travel Advisor” service and “Travel Agency” services to the Customer who wants to use it, with the following conditions:

  1. Travel Advisor.  It is a travel consultancy service. The Seller will deliver a list of choices, including the coolest activities and experiences a destination can offer. The Seller will offer a customized plan that allows the Customer to fully enjoy their trip in a timesaving manner. The Customer will receive a document with all information needed to make the reservations.The Seller could also propose a travel insurance package for Customer convenience.
  2. Travel Agency.  For destinations selected on the website, the Seller would recommend elected Local Expert/Local Agency, that will plan and execute a full-service itinerary. The Local Expert/Local Agency will be in charge of ensuring the consistency, executing the trip to perfection, and making sure that everything runs smoothly in term of international and local airlines, hotels, legal requirements, outdoor activities, national park permits, car rentals, drivers, guides, train tickets, ferries etc., following the terms and conditions provided in point 10 of this contract.

3. Travel Advisor services

The Customer has four different options for the type of travel advisor services; Day Plan, Weekend Plan, Week Plan or 2 Weeks Plan. Once the Customer requires the service, a enquiry form will be shown on the webpage in order to know the Customer travel expectations: the duration of the travel, the Customer’s tastes, their inclinations and preferences, etc. as every client has a different and personal idea about the trip. It could be variation regarding the delivery period.

4. Price of Travel Advisor services

The price of the “Travel Advisor”, in accordance with these general Terms & Conditions, depends on the type of services chosen by the Customer.

There are different prices depending on the service required:

  1. Day Plan: USD 49 / 45 Euro.  This price is for a one day plan and includes one city.
  2. Weekend Plan: USD 89 / 84 Euro.  This price is for a two days plan and includes one city and its surroundings.
  3. Week Plan: USD 250 / 240 Euro.  This price is for a one week plan and includes from a minimum of one city to a maximum of two cities. If Customer desires to add one more city in this plan, he/she must pay a fee of USD 70 / 65 Euro.
  4. 2 Weeks Plan: USD 400 / 390 Euro.  This price is for a two weeks plan and includes from a minimum of one city to a maximum of three cities. If Customer desires to add one more city in this plan, he/she must pay a fee of USD 70 / 65 Euro.

If Customer chooses the “Day Plan” or “Weekend Plan”, he/she must fulfill the inquiry form on the website after choosing the service, and he/she will be addressed directly with the link to make the payment through the service PayPal (at the page www.paypal.com). Customer has to facilitate some personal details such as: Name, Surname, Email address, Facebook page and Skype account.

If Customer chooses “Week Plan” or “2 Weeks Plan”, he/she must fulfil the survey in the website choosing the service, he/she will be contacted directly by the Seller to deeper understand his/her preferences. Payment will be divided: the first 50% of the total amount will be paid to allow the Seller to start searching for the best options and the best personal experiences for the Customer. Once the itinerary is completed the Seller will send an email to the Customer with a link to do the payment of the residual 50%. Only after the payment of the remaining 50%, the Customer will receive the file and all the information to make himself/herself the reservations.

5. Payment Methods

Customer will proceed with the payment through PayPal Portal (www.paypal.com), and he/she will be addressed directly to this webpage when he/she wants to proceed with the payment. Customer pays in the PayPal Portal by credit card, following the terms & conditions of the Portal.

In any case the Seller will NOT be responsible for the payment made by the Customer through the service provided by PayPal. If the Customer faces some problems with the payment, he/she must follow the terms and conditions indicated on the web page www.paypal.com

Customer Data is protected under the Spanish legislation and Spanish Agency of Data’s Protection. For further information, please visit our Privacy Policy

6. Delivery of Travel Advisor services

Once the payment has been made, the Customer will receive an email from the Portal www.paypal.com.

With the prices and conditions detailed in clause 4, the Seller will send the file with the “Travel Advisor” service to the Customer. If for any reason the Seller cannot provide the service requested, the Customer will be informed as soon as possible and will be refunded or he/she can contact the Seller to choose another plan.

Delivery periods are:

 “Day Plan” – “Weekend Plan”: approximately 2 business days from the payment date.

“Week Plan” – “2 Weeks Plan”: approximately 15 business days following the consultation between Customer and Seller.

The Customer must provide a valid email address to receive the file with the service provided by the Seller.

7. Modifications of Travel Advisor services

Modifications are allowed in order to achieve the best experience for the Customer. If the Customer requires more activities as he/she indicated in the survey, he/she must inform the Seller to find the best solution for him/her. The modification will incur a price increase as detailed in clause 4 of the Contract.

On the contrary of the above mentioned, if the Customer requires less services as he selected in the inquiry form, after fourteen days of the order, he/she is not entitles to compensation and the payment must be fulfilled.

8. Travel Advisor rush service fee

In the case that Customer needs an express service, he/she will incur the following extra cost:

For “Day Plan” – “Weekend Plan”:  Any request received less than 1 day prior to Customer departure has an additional cost of 50% of the price list.

For “Week Plan” – “2 Weeks Plan”: Any request received within less than 10 days prior to Customer departure has an additional cost of 50% of the price list.

9. Customer duties

When the Seller sends the “Travel Advisor” file to the Customer, he/she must be prompt to follow the indications appointed in the file, as all the experiences and accommodations could change quickly depending on the availability.  All proposals made by the Seller regarding restaurants, hotels, activities, etc. must be booked following Seller suggestions.

The Seller will send a range of possibilities to the Customer in order to have different options of restaurants, hotels and activities.

In the case of a missed booking by the Customer, he/she can claim for other file, with a fee of USD 10 / 10 Euro per each extra suggestion.

10. Travel Agency

In the website chiarasrunaway.com, in addition to the service “Travel Advisor” as indicated in the clause 2 of the contract, a service of “Travel Agency” is also offered.

The Customer has the possibility to enjoy the trip with a proper Local Expert/Travel Agency, in the places and countries indicated in the website.

The Customer must complete the survey in the website, and will receive an email by the Seller in order to schedule a phone call. The phone call will be between the Customer, the Seller and the Local Expert/Travel Agency. After the conversation the Customer will receive all the contact details needed to deal directly with the Local Expert/Travel Agency.

The payment to the Local Expert/Travel Agency will be made by the Customer under the Terms & Conditions and payment methods of the Local Expert/Travel Agency website. For more information, please see the legal notes and Terms & Conditions of the Local Expert/Travel Agency website.

By virtue of the foregoing, the Seller will not be responsible for any breach of the general Terms & Conditions and for any modification/cancellation/unfulfillment of the contract between the Customer and the Local Expert/Local Agency, as the Seller’s service is complete when the Customer requires services of the Local Expert/Travel Agency, and thereby excluding any liability of the Seller.

The Customer has the right to receive from the Seller, as a gift from buying the “Travel Agency” service, a Travel Guide of the place chosen by the Customer.

11. Right of withdrawal

Following the European Directive 2011/83/UE and the Spanish law “Royal Decree 1/2007”, the Customer has the right of withdrawal of the payment until the moment that he/she receives the file from the Seller. The communication must be prompt and it must indicate the reasons why he/she no longer requires the service. In the case of using such right, the Customer must send an email to [email protected] and he/she will receive a confirmation email.

Once the Seller receives the email, the Customer has the right to be refunded within 14 working days (Spanish Calendar) with the same payment method that he/she used to pay for the service. Another payment method may be used for the refund, provided that the Customer consents to such change; in any case this will not generate any additional charges for the Customer.

The Customer loses the right of withdrawal and can no longer use such right when he/she receives the email with the “Travel Plan Experience” and when he/she has used the service provided by the Seller that, by nature, is not a returnable service.

12. Liability

The Seller will not be liable in the case of an experience indicated in the “Travel Advisor” is not enjoyed by the Customer, or it is not usable for any reasons not attributable to the Seller, as, by way of example and not limitation, impossibility to access any restaurant, hotel, event, shop, bar, boat, ferry, plane, train due to force majeure or any other issue owing to circumstances not beyond the Seller.

Notwithstanding the above mentioned, the Seller will try to offer an alternative plan to the Customer, when possible, without any additional cost to the Customer. The Customer must contact the Seller within 48hours since the impossibility of the experience. If the Customer does not claim the impossibility of enjoyment of the experience in the above mentioned 48hours, he/she could ask for modifications as indicated in clause 7 of this contract.

The Customer is exclusively responsible for maintaining suitable behaviour during the experience and, in particular, he/she commits to act in accordance with the current legislation and to not commit any act that may be considered criminal. The Seller shall not assume any liability whatsoever as a result of early termination of the experience due to inappropriate conduct by the Customer or as a consequence of any of the foregoing.

13. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

14. Miscellaneous

This Contract, including the Privacy Policy and Legal Notice, that are incorporated into this Contract by reference, constitutes the full, final and exclusive agreement between the parties in relation to its purpose and replaces any prior agreements or negotiations between them.

15. Legislation and applicable jurisdiction

To the extent permitted in the applicable legislation, in order to settle any controversies derived from the validity, interpretation, fulfilment or execution of this Contract, the parties expressly submit to the jurisdiction and competence of the Courts and Tribunals of the city of Barcelona, thus expressly waiving any other jurisdiction to which they may be entitled.

Privacy Policy

1. Privacy Policy Information

1 This website is operated by chiarasrunaway, link: www. chiarasrunaway.com (“we” or “us”).

2. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

  • who we are,
  • who we are,
  • how and why we collect, store, use and share personal information,
  • your rights in relation to your personal information, and
  • how to contact us and supervisory authorities in the event that you have a complaint.

2. Who we are

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the:

  • General Data protection Regulations 679/2016), which apply across the European and we are responsible as ‘controller’ of that personal information for the purposes of those laws; 
  • General Data protection Regulations 679/2016), which apply across the European and we are responsible as ‘controller’ of that personal information for the purposes of those laws;
  • Law 15/1999 of the Kingdom of Spain (LOPD)
  • Royal Decree  1720/2007  of the Kingdom of Spain (RDLOPD)
  • Law 34/2002 of the Kingdom of Spain (LSSI-CE).

3. Data controller and Data Protection Officer

1. The data controller is the entity who is in charge for the users’ data protection and their managament. For the present webpage, our data controller is: Chiara Egisti. For any inquiry: [email protected]

2. Following the article 28 of the GDPR 2016/679, the DPO, the person in charge for the data controller to be the responsable of users’ data is: Marco Gadola, For any inquiry: [email protected]

4. Your personal information

1. We collect the following personal information that you provide to us by purchasing the services offered in the website. Some examples of when we collect this information include:
Name, address, email, days of the users’ travel, other general information about users’ travel

2. We may receive information about you from other sources like Facebook or other social media.

3. If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad.

5. Cookies

1. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these.

2. This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

3. In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

4. On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

5. For further information on our use of cookies, please see our Website cookie policy.

6. Data management

1. Our website uses log files to keep automatically the information given by users during is visit in the webpage. These information could be included by these appointed in the list, not exhaustively:

  • Internet address protocol (IP);
  • Internet address protocol (IP);
  • Browsers and device used to access to the website;
  • Name of the Internet Service Provider (ISP);
  • Time and date of the visit;
  • Referral web page;
  • Number of click (eventually)

2. The information provided by the users are managed under the legitimate interest of the the DPO.

3. For security reasons (firewell, antispam filters, and virus detector), we can take the personal data of the users as the IP address, that can be used, under the terms of the law, to avoid and block attempt of going in the website with the purpose of damaging it or people that are using it. These data are never used by us to identify or to profiling the client, and they will be treated considering the interest of the users.

7. How we use your personal information

1. We collect information about our users for the purpose of giving to them the best useful and unique travel experience. The data are used for the purpose appointed in our TERMS&CONDITIONS.

2. Users’ data are saved in our database for 5 years, unless the users officaly claim to erase or modify the information provided. (see after the chapter “Users Rights”)

8. Keeping your information secure

1. We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

2. We will also use technological and organisation measures to keep your information secure.

3. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

4. Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details
below.

9. Transfers of your information out of the EEA

1. We will not transfer your personal information outside the EEUU at any time.

10. Children and the validity of consent

1. Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 16 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

11. Marketing

1. We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

2. We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

12. Users’ Rights

1. Under the General Data Protection Regulation 2016/679 you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information;
  • fair processing of information and transparency over how we use your use personal information;
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations appointed by law;
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
  • object at any time to processing of personal information concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
  • object in certain other situations to our continued processing of your personal information;
  • otherwise restrict our processing of your personal information in certain circumstances;
  • claim compensation for damages caused by our breach of any data protection laws;

2. For further informaiton on each of those rights, including the circumstances in which they apply, see the Guidance from the Spain Agency of Data Protection (AEPD) on individual’s rights under the General Data Protection Regulations (https://www.aepd.es/media/guias/guia-ciudadano.pdf)

3. If you would like to exercise any of these rights please:

  • email at [email protected] 
  • let us have enough information to identify you
  • let us know the information to which your request relates

4. From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

13. How to complain

1. We hope that we can resolve any query or concern you raise about our use of your information.

2. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the Spain is the AEPD (Agencia Española Protección de Datos) who may be contacted at www.aepd.es

14. Changes to the privacy policy

1. This privacy policy was published on 25/05/2018 and last updated on 25/05/2018.

2. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by checking the present website.

15. Contacting us

1. If you have any questions about this policy or the information we hold about you, please contact us by e-mail at: [email protected]

2. Our DPO is Marco Gadola.

Legal Notice

1. Portal Ownership

Chiara Egisti, with Spanish Foreign Number Y4136414Q (hereafter referred to as “Owner”), is the Owner of the web portal www.chiarasrunawy.com (hereafter referred to as “Website”). Its registered office address is in Carrer de Valencia 146, 7-2, 08008, Barcelona.

The names of the domains through which you have accessed the Website are property of the Owner. The above mentioned name of domains will not be able to be used in connection to other contents, products and/or services that are not property of the Owner and also, in a form that discredits the Owner or can lead final Customer to confusion.

2. Object

The present Legal Notice collects the general Terms & Conditions (mettere link) which regulate the access, navigation and use of the Website as well as the contents that integrate it and, without prejudice to establish specific conditions that regulate the use, the provision and or contract of the products and services that, if present, can be offered through the Portal.

The Owner reserves the right, at its sole discretion, to terminate, suspend or interrupt at any time and without prior notice the access to the services and contents of the Portal.

3. Access and use of the Website

The simple access to the Website, the use of its contents offered in it, as well completing forms, publishing information, sending information requests, queries, claims and, in general, any act similar to the above mentioned will imply, by the Customers the unreserved acceptance of all and each one of the rules which are part of the present Legal Notice.

4. Disclaimers, warranties and liability

The Website may contain information, opinions, advice, notices and statements supplied by the Owner as well as other sources. Any information published in the Website must be understood as created exclusively with general purposes.

The Owner shall not be liable and, to the maximum extent permitted by applicable law, excludes any warranties, expressed or implied, for a particular purpose, merchantability and non infringement, no compliance, completeness, accuracy, reliability or update of the contents, services, products or other elements included in the Website.

The Website has been made in accordance with Spanish law. Your use of and browsing on this site is at your own risk. The Owner does not warrant that the software used for this Website, and the information, or any other services provided by means of this site are error-free, or that their use will be uninterrupted. Reasonable care is being taken to ensure that the site content is accurate and up-to-date: however, the Owner no warrants or representations about accuracy, sequence, timeliness or completeness of this Website’s content and may discontinue distributing the site without prior notice. The information and the content on the Website is intended for general guidance only. This Website may contain links to other websites operated by third parties other than the Owner (see point 6).

5. Industrial and intellectual property rights

The Owner holds or has obtained the corresponding license over the exploitation of intellectual, industrial or image property rights over the content available throughout the Website including but not limited to the texts, graphic designs, drawings, source code, navigation structure, software, photographs, videos, sounds, databases, indexes, images, trademarks, logotypes, expressions and information and, in general, any other kind of creation which is protected by the laws and international treaties concerning Intellectual and Industrial Property (hereinafter, altogether, the Contents).

All intellectual and industrial property rights over the contents are reserved and in particular, the reproduction, copying, public communication distribution, transformation or modification of part or all of the content of the Website for commercial or professional purposes unless carried out with the authorization of the Owner.

Mentions made to products or services that third parties could offer through the Website, the Owner recognizes, in favor of its holders the corresponding intellectual and industrial property rights, without implying by any mention or inclusion in the Website, the existence of rights over the aforementioned.

Additional references to other names and brand names or registered trademarks, logotypes or other distinctive signs, whether property of the Owner or third entities, shall be deemed to contain an implicit prohibition on their use without the previous, expressly and written out consent of the Owner or of their lawful owners. Under no circumstance, unless expressly stated otherwise, does the access or use of the Website and/or its contents give the Customer the right over the brands, logotypes and/or emblem incorporated in it.

Unauthorized use, exploitation and/or use of the contents, as well as any act of a similar nature, which causes a damage or violation of the intellectual, or industrial property rights, will be subject to legal responsibilities established to that effect.

6. Links

The Owner can offer links, directly or indirectly, to Internet resources or websites that are located outside the Portal. The presence of these links in the Portal does not imply the existence of any kind of dependent relationship with the linked Website owner entity. Therefore, in these cases, the Owner shall not be found liable for establishing the terms and conditions to consider during the use, provision and or contract of the services which may be offered by the linked websites from the Portal and, hence, the Owner shall not be found liable of the aforementioned.

7. Privacy Policy

When it becomes necessary for a Customer to provide personal details to access a specific service, the “Travel Advisor” service and “Travel Agency” service, he will be conveniently advised of such need.

In all cases, the collection and handling of this information is carried out in accordance with legal principals of the Organic Law 15/1999 of December 13th on Data Protection and development rules and subject to the Privacy Policy which constitutes an integral part of this Legal Notice. Please see our Privacy Policy  (mettere link)

8. Duration and modification

The Owner reserves the right to modify the present Legal Notice and/or specific conditions that, if appropriate, have been established for the use and/or contract of the products or services offered through the Website, when appropriate due to adherence to any legislative, technological and/or business modifications. The updated texts will be valid and take effect on the day they are published on the Portal or, in its case, when they are notified to the User in the terms foreseen in the aforementioned notification.

The applicability of this Legal Notice coincides, therefore, with the time of its disclosure, up to the point that it is completely or partially modified, at which time the modified version becomes the current Legal Notice.

9. Communications

Any communication between the Owner and the Customers will be carried out in accordance with the provided contact information, preferably through electronic means. In any case, and unless the Law expressly determines the contrary, the communications of the Owner towards the user will be carried out preferably via email, using the provided contact information. The Customer expressly agrees on the use of the email as a valid procedure for the information exchange and delivery between and/or with the Owner.

10. Applicable law and competent courts

The present Legal Notice and the relationship established between the Owner and the Customers, in particular the knowledge and resolution of any type of litigation, discrepancy or differences, which may arise, will be governed and resolved in accordance to the provisions of existing rules of applicable Spanish law and jurisdiction.

However, in cases where the law provides for the likelihood of the parties to submit to a judicial right, the Owner and the Customer, expressly waiving any other legal right that might apply, will submit any controversy and/or litigation to the attention of the Courts and Tribunals of the city of Barcelona.